Privacy Policy
Last Updated: October 26, 2026
At Miss Lilly's Mystery Scoop Shop, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from our shop.
Information We Collect
When you place an order, contact us, or subscribe to our emails, we may collect:
Your name
Email address
Shipping and billing addresses
Telephone number, if provided
Order details and purchase history
Messages or inquiries you send us
Email marketing preferences
Our website may also collect technical information, such as browser type, device information, IP address, and website activity through cookies and similar technologies.
How We Use Your Information
We use customer information to:
Process and fulfill orders
Arrange shipping and provide tracking information
Send order confirmations and shipping updates
Respond to questions and customer service requests
Handle refunds, replacements, or order issues
Maintain business records and meet legal obligations
Improve our website and shopping experience
Send promotional emails when you have subscribed or otherwise provided appropriate consent
Payment Information
Our website is hosted by Squarespace, and payments are handled through the payment processors available at checkout.
Payment information is processed through these providers' secure systems. We do not directly store complete credit card numbers.
Shipping and Order Fulfillment
To deliver your purchases, we share necessary shipping information with shipping carriers and shipping service providers, including Shippo.
This information is used to prepare shipping labels, arrange delivery, and provide tracking information.
Promotional Emails
We may occasionally send promotional emails featuring new mystery scoops, special offers, new merchandise, and shop announcements.
Promotional emails will be sent only when you have subscribed or when otherwise permitted by applicable law.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Unsubscribing from promotional emails will not prevent you from receiving necessary communications about orders you have placed.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the shopping cart, support checkout, remember preferences, measure website activity, and improve the shopping experience.
Some cookies are necessary for the website to function. Other cookies may be used for analytics or marketing, depending on the services enabled.
You can manage cookies through your browser settings and any cookie preferences offered on our website.
How We Share Information
We do not sell customer contact lists or personal information to advertisers.
We may share information with trusted service providers when necessary to operate our business, including:
Squarespace, our website and online store provider
Payment processors
Shippo and shipping carriers
Email marketing providers, if we introduce promotional emails
Other service providers necessary to maintain and operate our shop
We may also disclose information when required by law or to protect our legal rights.
Data Security
We take reasonable steps to protect customer information and use established service providers for website hosting, payments, and shipping.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long We Keep Information
We retain customer and order information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, and comply with applicable legal and tax requirements.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you.
We will review requests and respond as required by applicable law. Some information may need to be retained for legal, tax, fraud prevention, or business recordkeeping purposes.
You may also unsubscribe from promotional emails at any time.
Children's Privacy
Our website is intended for general shopping and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected such information, we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy as our business or website services change.
Any updates will be posted on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Miss Lilly's Mystery Scoop Shop
Email: support@misslillyscoops.com
Thank you for trusting Miss Lilly's Mystery Scoop Shop!