Returns & Refunds Policy
Thank you for shopping at Miss Lilly's Mystery Scoop Shop! We carefully select, inspect, and package every order to make sure you receive a fun assortment of surprises.
All Sales Are Final
Because our mystery scoops contain surprise assortments of merchandise, all sales are final.
We do not accept returns or exchanges based on personal preferences, duplicate items, or receiving different merchandise than shown in our example photos.
Product photos are examples only. The actual items included in each mystery scoop will vary.
Damaged, Defective, or Incorrect Items
We want every customer to have a positive experience!
If your order arrives with damaged or defective merchandise, or if we accidentally send you the wrong product, please contact us within 7 days of delivery.
Email: support@misslillyscoops.com
Please include:
Your name and order number
A brief description of the problem
Clear photos of the affected merchandise and packaging, if applicable
We will review the issue and work with you toward an appropriate resolution.
Depending on the circumstances, we may offer a replacement item, replacement merchandise, or a partial or full refund.
Missing Items
If your order appears to contain fewer items than the minimum quantity advertised for your scoop package, please contact us within 7 days of delivery.
We will review your order and work to correct any verified shortage.
Return Shipping
Please do not send merchandise back without contacting us first.
If a return is necessary because of damaged, defective, or incorrect merchandise, we will provide instructions and cover reasonable authorized return shipping costs.
Refund Processing
If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.
Questions?
We're happy to help!
For questions about your order or our return policy, please contact:
Thank you for supporting Miss Lilly's Mystery Scoop Shop. We appreciate every customer and want every scoop to bring a little happiness!